White Elephant Safaris Terms and Conditions
White Elephant offers a truly unique South African safari experience with our variety of self catering accommodation and wide range of activities. We offer water based safari activities, the traditional land based activities as well as conservation theme activities.
We highly recommend the Tiger fishing and River Cruise on Lake Jozini. It offers fantastic sightings and scenery.
Kindly inform reservations of any specific interest you might have in terms of activities.
NOTE:*PROPERTY IS STRICTLY SELF CATERING, ALL FOOD AND BEVERAGES MUST BE BOUGHT BEFORE ARRIVAL, AS THE CLOSEST SHOP IS 50 KM AWAY AND WE DO NOT HAVE A RESTAURANT ON THE PROPERTY.
White Elephant Safaris is located within the Pongola Game Reserve (South) along the shores of Lake Jozini (Pongolapoort Dam). The closest town is Pongola, which is 45km north west on the N2 freeway.
GPS: S 27.446806 E 31.890183
ACCESS BY ROAD
The Pongola Game Reserve (South) gate is situated on the N2 national road. With our entrance being so easy to find, self-drive is a very good option. No 4x4 is needed to drive on our roads, however we would discourage the use of low-profile cars. Road transfers can be arranged from all airports as well as inter-lodge transfers. The closest commercial airport is Richards bay (200km) and the closest international airport is King Shaka in Durban (350km)
Please familiarize yourself with this following important information before your arrival.
Check-in: From 14:00 on day of arrival and before 18:00. Check-out: Before 11:00 on day of departure.
OUR GATE HOURS ARE STRICTLY 6:00-18:00 for the safety of our wild animals, staff and guests.
A Gate entry fee of R 25-00 per vehicle, payable at the gate, is applicable.
White Elephant reserves the right to refuse entry by latecomers.
White Elephant Safaris reserves the right, at all times – without a statement of reasons – to cancel a booking within 48 hours of making a booking.
All camps’ rates include only accommodation. Extra items, meals, services, and activities are not included unless otherwise stated. NO day visits from friends while staying will be allowed.
We do not provide swimming towels, please bring your own and refrain from using the bath towels.
No pets allowed.
To secure your stay we require the full minimum daily fee. The balance of the booking amount must be paid in full on the day of departure along with your extras. In the case of a late or incomplete payment White Elephant Safaris will reserve to the right to cancel the booking within immediate effect.
6. Alteration booking
If, after confirmation of your booking, you would like to make some alterations, White Elephant Safaris is not obliged to satisfy these requests. It is at the discretion of White Elephant Safaris whether, and to what extent, these alterations can and will be accepted. We require confirmation in writing of your intention to make any changes to your existing booking.
In the event you cannot travel to our camps due to COVID-19 related issues you can change your booking to a date within 18 months of your original check-in date, subject to availability and free of charge. Changes must be made 7 days prior to the original arrival date.
Any bookings moved based on these revised alteration terms cannot be transferred to other guests.
Only one amendment to travel dates may be made. Original rates will apply if your booking is moved to the same season. If there is a rate difference, you will have to pay in. Minimum night stays will still apply.
If you have any further queries with regards to your booking, please contact our reservations team via [email protected]
7. Cancellation policy
100% payable if cancelled 7 days or less prior to arrival date.
75% payable if cancelled one to four weeks prior to arrival date.
50% payable if cancelled four to six weeks prior arrival date.
25% payable if cancelled six to eight weeks prior to arrival date.
8. General rules of behavior
We expect all the guests to stick to the general rules of behavior and appearance based on common sense and basic etiquette. No self driving allowed inside the reserve, please enquire at reservations/ your host for recommendations. No day visitors are permitted on the property. No loud music, no littering in the reserve. Please respect nature and your fellow guests.
9. Force majeure
White Elephant Safaris cannot be held responsible for not fulfilling its obligations due to unforeseen circumstances. White Elephant Safaris cannot guarantee the availability of electricity in the event of unexpected power outages or scheduled load shedding.
White Elephant Safaris accept no liability for: theft, loss or damage, of whatever nature, during or as a result of a stay on our property, falling into defect or putting out of action of technical equipment and loss or closure of supplies on the property. If you leave your camp in an improper condition, White Elephant Safaris is entitled to charge R250, – of additional (cleaning) costs. This can double to R500, – in combination with a late departure.
11. Assumption of risks
White Elephant will not be held responsible for accidents (to the greatest extent permitted by law). It is your responsibility to supervise any children. If you notice that any equipment looks faulty and/or unsafe please inform your guide as soon as possible.